The operating model is proving to be a linchpin. It can not only harness change but also adapt to feed the business strategy—achieving resiliency, agility, competitive advantage and better business outcomes. Accenture strategic managed services for operations is helping clients to optimize and transform business processes—enabling reinvention.
With more than 219K exceptional people in over 50 centers, our strategic managed service capabilities (AI, technology, data & specialized talent & process innovation at scale) provide insights for better decision making & crush the timeline to value.
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What are managed services for operations?
Business process outsourcing (BPO) has evolved to become strategic managed services for operations.
Sustainable growth requires a new operating model, one that’s anchored around the customer and driven by data and intelligence to deliver exceptional experiences and outcomes.
To access the new performance frontier, organizations must accelerate operations maturity. They need to address the vital ingredients of talent, data, applied intelligence, cloud and ecosystem of partnerships.
Activating data and intelligence on the digital core to transform operations is often out of reach for leaders who need it most. That’s where strategic managed service capabilities can help provide insights for better decision making and crush the timeline to value.
Today’s strategic managed services are far more than traditional BPO. They are transformative, reduce risk and costs, and see suppliers become true partners, working together to lay the foundation for innovation.
Why are managed services for operations important?
Strategic managed services provide organizations with capabilities that enable reinvention. It frees business leadership to focus on product development, geographic expansion and strategic initiatives that drive sustainable growth, deliver excellent customer experiences, and attract and retain talent.
Successful reinvention strategies are built on optimized operations, which can be measured across a spectrum of operations maturity (figure 1). There are 4 stages of operations maturity – foundational, automated, insight-driven and intelligent (operations reinventors). The higher the maturity level of an organization, the more successful that organization will be at reaching the performance frontiers set by a total enterprise reinvention strategy.
Organizations can reinvent operations by defining a new performance frontier in the maturity journey. This means adopting a bold vision that is executed by unified leadership. Operational reinvention transformation draws on business process expertise, technology innovation and agile talent.
Operations transformation means organizations can “think big” and take bold moves to close the gap between aspirations and where they are today. By automating at scale, augmenting human talent with technology and committing to data-driven decision making, organizations can optimize their operations maturity journey. And with a flexible operating model that combines multidisciplinary teams and technologies across an ecosystem of partners, organizations can improve overall performance and sustainability.
With more than 219,000 exceptional people in over 50 centers, our strategic managed service capabilities (AI, technology, data and specialized talent and process innovation at scale) provide insights for better decision making and crush the timeline to value.
Accenture has invested more than $350M to develop an innovative AI-powered automation platform, SynOps to enable remote working and create an agile and flexible digital workforce. Our tools and assets have helped to minimize service disruption, for ourselves and our clients.
We have over 31 years of experience in strategic managed services for operations and have the largest most agile specialized workforce on the planet. We invest in our people and have transformed more than 110,000 roles to higher value, business outcomes focused roles.
Managed services for operations by the numbers
clients in 45+ languages across 40+ industries.
automation solutions in 29,000+ projects globally accelerating business and IT processes roles.
in realized cost optimization and positive cashflow and productivity savings of 165+M annualized hours.